![]() Instead, you took that choice from me and it turned into an absolutely terrible experience. You know your business better than anyone else, you know you’re busy better than anyone else, give people the information that you’re swamped and let them make their choice from there. It would’ve been great if any of this was communicated to me in a proactive manner either prior to my appointment or even at drop off, especially since I would’ve just rescheduled her if I had knowledge to the fact that she would be “groomed” for 6-8 hours. I’m not sure why something that shouldn’t have taken longer than 3 hours would have taken 8 hours total and that I’d essentially be picking my dog up at Midnight, but I opted to go get her instead. That’s when I was informed that my dog was “next in line” and it would be “roughly an hour or so” before she was finished. At hour 6 (9:20pm) I still had heard nothing and text them and asked if I can just come pick her up and I can just pay for whatever has been done. The text I received said did not answer my inquiry but instead let me know that my dog was doing great and that they would text me when she was within the 30 min window for pick up. Around hour 4 (7:42pm) I text them to ask about an ETA. The receptionist was very pleasant and let me know they were busy so it would take 3 hours…which is actually pretty standard for a Shih Tzu so I wasn’t phased by that. I made a 3:30pm appointment and arrived at 3:15pm to drop off my dog. My first experience with this salon was enough to warrant it to be my last. We're absolutely going to miss having Paw Spa II around the corner and will undoubtedly be looking for a long time for another place to fill the grooming void. To be clear, everyone at the shop, from the reception to the other groomers, were very welcoming and talkative (except for maybe the large man who yelled at us for having Zion off the leash during checkout, sorry sir). He gave us tips to improve Zion's experience at the spa, was very gentle with our boy, accommodated to our exact grooming requests and better. The pictures attached are the before and after of his third appointment.Ĭasey was our groomer for all three sessions, and he took such great care of us. ![]() Right before handing Zion off, I explained I wanted his hair to be very short, more naturally curly, and his tail hair to be trimmed similarly short. We could barely see his eyes at that point and this was our last opportunity to get him a proper groom. Our third appointment was before our move back to NY. He looked hilariously like a show dog, but I'd be lying if I said our family didn't find him to be excruciatingly adorable. ![]() When he walked out with the complementary bandana, his hair was straighter than I wanted, looking a little feminine. It was the day before Thanksgiving, and naturally they were completely swamped. The second appointment prior to Thanksgiving, we got the Full Service - Small. The nail trim gave us a good idea of how short to cut to avoid the quick. Not only was it completely straight and short, but also the way it was trimmed accentuated the contour of his cheeks. Our first appointment, we had a Bath - Small with Face Trim to sort of test the waters. The pricing was standard to low, and the reviews were good. After much deliberation, looking at several grooming spots, we found Paw Spa II. At around 5 months old, with the holidays approaching, we decided to check out some establishments to possibly get a grooming so he could look extra dapper to meet friends and family. We bath, shave, and nail clip him when needed, with few complaints. My girlfriend and I are pretty self-sufficient when it comes to grooming our Golden Doodle pup, Zion.
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